We value providing personalized care to our patients by focusing on their lifelong healthcare needs. Our qualified and capable staff is always ready to guide you on a pathway to wellness by providing preventive care services, evaluation and treatment of all women’s health issues, including medical and surgical management. We also specialize in providing the best individualized care for you and your baby during your pregnancy and delivery time. Located in both Maryville and O’Fallon, Illinois, we pride ourselves in offering excellent patient care in a small group setting.
Scheduling Appointments
To schedule an appointment, please call our office between 8:00am to 4:30pm, Monday through Friday. At that time, we will ask you to explain the nature of your visit, so that we may allow the appropriate amount of time for your appointment.
Canceling Appointments
If you must cancel or reschedule your appointment, we require 24 hours notice to avoid a cancellation fee. This notice will allow another patient to use your appointment time.
Late Arrivals
We respect the time of all our patients. We strive to stay on schedule so that you do not have to wait. If you are delayed and arrive late for your appointment, every effort will be made to see you the same day. On occasion, you may be asked to wait or reschedule your appointment.
Emergencies
If you are our current patient (i.e. have been previously seen by one of our doctors in the office), there is a physician on-call 24 hours a day, 7 days a week to help you with an urgent medical problem. If your medical condition if life threatening call 911.
If the emergency occurs during office hours, call the main number to get in touch with our triage staff.
If the emergency occurs after office hours, you may page the on-call physician at 618-381-6489. The physician on-call will return your call as quickly as possible. Please limit your calls to true emergencies.
If your problem is not a medical emergency, please call during office hours. Prescription refill requests will be handled only during office hours. Birth control pill prescriptions will not be refilled by the on-call doctor on the weekend.
Coverage
We are a group medical practice and are proud of the continuity of care provided to our patients. You will have the physician of your choice as your primary OB/GYN for periodic check-ups and scheduled visits. If the occasion arises that your primary OB/GYN is unavailable another physician will see you. If you are an obstetric patient you will meet each of the doctors at least once for a prenatal visit during your pregnancy. The doctor on call, when you go into labor, will take care of you during your delivery.
Prescriptions
If you are on a long-term medication, our physicians will typically prescribe a sufficient quantity to last until your next visit. If you are running out of medicine, it is likely because you need to make a follow-up appointment.
Prescription refills will only be handled during office hours. Please allow 2 business days for your refill to be processed. Be prepared to give the following information;
Your name;
Your date of birth;
Your physicians name;
The name and dosage of the medication; and
Your pharmacy’s telephone number.
Referrals
Some health plans require referrals for you to see a specialist.
If you are a new patient and have been referred to our office with a medical condition by another physician, you will be required to provide us with a referral. If you arrive at our office without a referral, you will be asked to reschedule your appointment for another day.
If you are referred to a specialist by one of our physicians, we will be happy to provide you with a referral. To obtain a referral from us, please contact our business office allowing 5 business days to process.
